You are encouraged to make reservations for your canopy tour in advance. There are usually spaces available within the week if you are flexible for date and time, but if you are on a schedule, you should book in advance. There is time at most of our locations to take a rafting trip the same day!
We require payment in advance and accept MC, VISA, Discover & American Express. We do operate rain or shine, however we can cancel or shorten a trip if lightning or wind is a threat. We reserve the right to delay trips if the storm looks like it will pass by in a reasonable amount of time.
Book online through Wildwater or call the reservations office at 866-699-2402 to book today!!
We are open seven days per week in the summer with extended hours as late as 8pm. Spring and fall, 9 to 5 weekdays and limited weekend hours. In the winter months we are in the business office Monday through Friday 9 to 5 Eastern Time.
Call 866-699-2402 to check on availability and tour times. If the day and time of you tour is important, make your reservation immediately as many tours fill in advance. If you and your party are flexible wait until later, but keep in mind the Chattooga trips and Saturdays at other locations often fill weeks in advance and sometimes months in advance! Check availability and book online through Wildwater.
For groups of 9 or less, full payment is due. If you are sending a check we will hold your reservation for seven (7) days if your trip is more than two weeks away.
For groups of 10 or more, telephone reservations made more than 30 days away require a deposit payment equal to $20 per person. Full amount is due 30 days prior to trip date.
All phone reservations can be paid with VISA, MasterCard, American Express or Discover at the time the reservation is made. All online bookings must be paid in full when making the reservation.
Wildwater introduced an exclusive service to Guests in 2013. Freedom to change your mind and no worry if you have to cancel or reschedule for any reason.
• Full Refund except for Cancellation Guarantee Fee for any reservation cancelled by 1pm the day before their Activity or Lodging.
• Full Credit in the form of a Voucher or Wildwater Adventure Dollars for any Activity or Lodging cancelled the same day scheduled. Cancellation must be made prior to Activity Start Time.
• A 7.5% Fee will be charged on the reservation. This is non-refundable.
• Freedom to reschedule is unlimited as long as it is done before activity starting time for any reason including weather.
• Anyone wishing to request special treatment or changes to any policy may complete an “Exception Form” to be submitted to the CEO for a decision. There must be extenuating circumstances; car accident, death in the family, documented illness, etc. Notification to Wildwater must have been made shortly after incident, not at activity check-in. Supporting documentation is required.
If you choose to opt out of the Cancellation Guarantee.
While Wildwater Ltd. Inc., Nantahala Gorge Canopy Tours, Inc., Asheville Treetops Adventure Park, LLC. and operating partners set minimum age/or weight restrictions you must also evaluate your own fitness level. Participating in outdoor activities involves inherent risks and can be physically demanding.
Alcohol, illegal drugs and many legal drugs can affect your abilities, they are not allowed on or immediately prior to activities. We will remove from the trip or tour anyone under the influence and no refund will be made.
Weight restrictions may apply. More strenuous trips require higher levels of physical fitness. People who are obese, have heart trouble or have special medical conditions should consult a physician before experiencing a Canopy Tour. Persons with various disabilities are welcome, pending an advance discussion of all special requirements. We will accommodate individual needs as long as safety and other Guests experiences are not compromised. Women who are pregnant should not participate in Rafting or Zipline experiences, please join us next year.
All participants are required to sign a standard liability release or acknowledgement before each tour, acknowledging awareness and acceptance of risks associated with the tour. Anyone under the age of 18 has to have a parent or guardian co-sign. Waiver forms are available for review and printing for each activity.
Reasonable changes in trips and tours may be made where deemed advisable for the well being of the participants, including cancellation due to lightning, high winds, temperature, insufficient bookings and other factors. A full refund will be given if we are forced to cancel a trip or tour. Shortened experiences will be prorated.
All participants are required to sign a standard liability release or acknowledgement before each tour, acknowledging awareness and acceptance of risks associated with the tour. Anyone under the age of 18 has to have a parent or guardian co-sign.
Waiver forms are available for print here.